Patient Frequently Asked Questions

Can I be seen at the clinic?

  • We see:
    • Patients who have been referred to us in writing by a healthcare provider
    • Walk-in primary care patients
  • We do not provide:
    • Healthcare for minors (children aged 0-17)
    • Sexual health appointments (including STD testing or contraceptives). These services are provided by the Columbus Public Health (CPH) Sexual Health Clinic. Call 614-645-6472 for an appointment.
    • Well-patient visits
    • Work or school physicals
    • Prenatal care. We provide low-cost prenatal care through our StepOne program. Call 614-721-0009 to speak with a StepOne care coordinator.
    • Work-related TB tests
  • If you need any of these services, please contact the office at (614) 884-2441. We will refer you to another facility.

Can I schedule an appointment?

  • We only accept patients through written referrals and walk-ins.
  • The number of walk-in appointments depends on the number of providers available.
  • If we are unable to see you, we will refer you to a place where you can be seen.

How much does it cost to be seen?

  • Anything provided during your visit is free. This includes labs, an interpreter, and medication given to you at the clinic.
  • If we do not have the medication at the clinic, we will provide you with instructions for receiving the medication at a reduced cost.

 What do you do with the information I provide in the application?

  • All information you provide is kept private and stored safely. We only share it when needed to provide you with further healthcare.
  • After visiting the clinic, then you may be connected with free or discounted primary care as needed. We may also connect you with social services. Examples of services that patients have been connected with include:
    • Housing help
    • Legal aid
    • Food pantry
  • We will assess you for these services as needed.

 Is Physicians CareConnection a government service?

  • Physicians CareConnection (PCC) is a nonprofit organization, not a government agency. We are dedicated to helping any person who has healthcare challenges due to individual barriers in Central Ohio. We use the Columbus Public Health building for the Monday night clinic. Our office is at 1390 Dublin Road. We do not treat patients in our office.

What will happen at the clinic?

  • Arrival:
    • When you arrive, you will be asked to sit in a specific seat in order of arrival. Walk-in patients need to fill out a pre-registration form. You can get this form at the information desk.
  • Check-in:
    • You will be called to the front desk one-by-one to check in. We will ask you questions to determine if we are the right clinic for you. If so, you will be given registration forms. Fill out any paperwork completely and sign all areas.
  • Registration:
    • A volunteer will go over your paperwork to confirm that all your information is complete. A medical student will take your blood pressure, pulse, and weight as part of registration.
  • Vision Screening:
    • We offer vision screenings on most Mondays for primary care walk-ins. If you request one and there is a vision screener available, you will complete it after registration.
  • Seeing a provider:
    • Next, you may be directed into a room or be asked to wait. Patients who arrived after you may be treated first depending on which doctor they need to see. While you wait, please make note of any concerns you would like to discuss with the doctor.
    • We encourage you to ask your doctor these 3 questions:
      • What is my main problem?
      • What do I need to do?
      • Why should I do this?
    • A volunteer will take you to an exam room when it is time for you to see a doctor.
  • Lab work:
    • If you need lab work, this will be done after you meet with the doctor.
  • Prescriptions:
    • If the provider ordered prescriptions that will be filled at the clinic, they will be given to you during check out. If the provider ordered prescriptions that are not available at the clinic, a nurse will give you instructions on how to get this prescription filled. The prescription will be sent to a convenient pharmacy near you.
  • Checkout:
    • Before you leave, you will need to check out with a nurse. The nurse will be able to answer any added questions that you may have. They will give you information about your course of treatment and any follow-up that is needed.

 How long will my visit take?

  • The entire visit can take between 2-4 hours from the time you arrive to the time you leave. Please plan accordingly.

 Can I bring my children?

  • Yes, but we do not provide childcare. Your children must stay with you at all times for their safety.

 Definitions

  • Blood pressure:
    • When your heart beats, it pumps blood around your body to give it the energy and oxygen it needs. As the blood moves, it pushes against the sides of the blood vessels. The strength of this pushing is your blood pressure. High blood pressure can be a sign that you are at risk for a heart attack or stroke.
  • Prenatal Care:
    • Prenatal care is healthcare for pregnant women. It is used to make sure that both the mother and the baby are healthy. Doctors who provide prenatal care are called ob-gyns (obstetrician-gynecologists).
  • Pulse:
    • Pulse is a measure of how fast or slow a heart is beating. It is one way of measuring how healthy someone’s heart is.
  • Referrals:
    • A referral is when one provider sends you to another to address a specific problem. For example, if a primary care provider finds out that you have a heart problem, they might refer you to a cardiologist (a doctor who focuses on heart health). You can also be referred to an agency for social services, such as a food pantry.
  • Screening:
    • A screening is a test done to see if you are at risk for developing a certain health problem. For example, a vision screening is used to see if you are at risk for eye diseases.
  • Specialty:
    • A specialty is the particular type of healthcare that a doctor has been trained to provide. For example, a dermatologist is a specialist who helps patients with skin problems.
  • Walk-in:
    • A walk-in is an unscheduled visit to a healthcare provider. If you do not have an appointment, then you are a walk-in patient.
  • Well-patient visit:
    • A well-patient visit is a visit by a healthy patient who has no specific problems. These appointments give the patient to discuss ways to stay healthy and prevent sickness.