Physicians CareConnection (PCC) is a volunteer based charitable organization coordinating medical care for people who are vulnerable in Central Ohio. It was established in 1993 by the physicians of the Columbus Medical Association. With over 1,100 primary and specialty care doctors, sub specialists, dentists, and 13 hospitals participating, PCC facilitates the procurement of health care services for a population of patients with increasingly complex medical needs. Volunteer physicians see patients in a “physical” clinic that is operated on Monday nights and/or in their private offices throughout central Ohio, free of charge.
The core competency of PCC is care coordination. Care coordination addresses the needs of patients as they navigate the health care system and works to provide them with the resources necessary to obtain health care services. Care coordination interventions represent a wide range of approaches at the service delivery and systems level. Coordination for patients with complex health care needs often involves multiple participants who individually provide specialized knowledge, skills, and services, and who together potentially provide a comprehensive, coherent, and continuous response to a patient's unique health care needs.
Over 35,000 vulnerable people have been helped by coordinating and connecting health care safety net services since the organization’s inception. The Physicians CareConnection has achieved successful health care outcomes for high risk, hard to reach populations in central Ohio by centralizing high touch care coordination services that connect people with the resources needed when trying to address critical health care needs. Patients who have received services through PCC are experiencing an improved physical and mental health status, easier access to care, and a decrease in emergency room utilization. For every $1 received in funding, PCC coordinates $5 in medical care services, which demonstrates a 500% return on investment.
Four distinct programs or initiatives currently comprise PCC’s charitable operations. They are The Physicians Free Clinic, The Eye Clinic, The Dental Clinic, and The Colorectal Screening Initiative.
PCC currently operates with a paid staff of nine, consisting of an Executive Director, a Medical Director, a Nurse Coordinator, a Program Coordinator, an Administrative Coordinator, and four Care Coordinators. Their administrative offices are located at 1390 Dublin Road, Columbus, Ohio 43215. Their Monday night clinic operates out of the facilities of Columbus Public Health located at 240 Parsons Avenue, Columbus, Ohio. Individual patients are also seen in offices throughout central Ohio by physicians who volunteer their services.